At DevBhoomi Wala we take pride in the freshness and authenticity of our sweets. Because our products are perishable and made fresh in small batches, this Return & Refund Policy describes when and how we accept complaints, returns, refunds or replacements. By placing an order on our website you agree to this policy.

This policy applies to purchases made on devbhoomiwala.com and related official sales channels unless otherwise stated in the order confirmation.

2. Definitions

• Customer / You: The person or entity who places an order.
• Order: Any purchase placed on our website.
• Perishable items: All food items with a short shelf life (most of our sweets), which require refrigeration or have a limited number of days of freshness.
• Non-perishable items: Any non-food accessory or packaging item sold (if applicable).

3. IMPORTANT: Perishable Products — General Rule

Because our sweets are freshly prepared and perishable:

• We do not accept standard “returns” for consumed or opened perishable products.
• We do accept claims for defective, spoiled, damaged, or incorrect items delivered to you—provided you report them promptly and supply required evidence (photos, order number, etc.).
• Prompt reporting and preservation of evidence help us investigate and resolve the issue quickly.

4. Order Cancellation

Before dispatch / shipping:

• You may cancel your order free of charge while it is still in “processing” and has not been dispatched. Contact us immediately at support@devbhoomiwala.com with your order number.

After dispatch / shipped:

• Orders that have already been dispatched generally cannot be cancelled. If you receive the order and wish to request a return due to an eligible issue (damaged, missing, wrong item), follow the claims procedure below.

Custom / made-to-order / bulk orders:

• These orders may have special cancellation terms. If you placed a custom order, a cancellation fee or no-cancellation policy may apply (this will be stated at checkout).

5. When are returns/refunds/replacements allowed?

We will consider a return, replacement or refund in the following cases:

1. Damaged during transit / packaging damaged — evidence required.
2. Spoiled / bad quality at delivery — evidence required.
3. Incorrect item delivered (different product, wrong weight, wrong variant).
4. Missing items from your order.
5. Allergy / product label mismatch — only if the labeling on the product or order differs materially from the information shown at purchase.

Not eligible: change of mind, liking/disliking taste after consuming more than a small sample, or normal variation in traditional recipes (e.g., slight color/tone differences from batch to batch).

6. Timeframes — Report ASAP

To make a claim for perishable items, please follow these timelines:

• Damaged / spoiled / incorrect / missing items: Report within 24 hours of delivery.
• Photographic evidence: Upload/send photos and (if possible) a short video within 24–48 hours of delivery.
• Keep the product & packaging: Please preserve the remaining product(s), original packaging, invoice, and delivery box until the matter is resolved—do not discard the item immediately. Store perishable items in refrigeration if needed to prevent further spoilage.

Late reports (beyond 48 hours) may be rejected because perishable items deteriorate over time and cannot be reliably inspected.

7. How to submit a return/refund/replacement request

1. Email contact@devbhoomiwala.com (or call the phone number above) with subject: Return/Refund Request — [Order Number].
2. Include the following in your message:

• Order number and date.
• Full name, phone number, delivery address.
• Clear photos of the product, package, and delivery label. If the product is damaged, please include close-up photos that clearly show the issue.
• A short description of the problem (e.g., “product spoiled on arrival — foul smell,” “wrong item delivered,” “packaging punctured and sweets crushed”).
• Your preferred resolution: Replacement / Refund / Store Credit.

1. We will respond within 24 business hours with next steps and may request additional information or ask you to retain the item for inspection.

8. Inspection & Verification

• On receiving your claim we will review the submitted photos and information.
• In certain cases we may request that you return the product (at our cost) or provide additional photographs or a short video. For perishable items we may request the product be kept refrigerated and available for collection or disposal under our guidance.
• If needed, we may arrange for a third-party inspection or courier pick-up.

9. Resolution options

Depending on the investigation outcome and stock availability, we will offer one of the following:

1. Replacement: We will dispatch a replacement order (subject to availability and delivery feasibility).
2. Full refund: Refund for the affected item(s) to the original payment method.
3. Partial refund: Refund a partial amount if only a part of the order is affected.
4. Store credit / voucher: Credit equal to the refunded amount for future purchases (valid for a stated period).
5. Exchange: Exchange for another product of equivalent price (customer may pay price difference if selecting a higher-priced item).

We strive to issue refunds or credits promptly after approval.

10. Refund processing time & method

• Approval: Once your claim is approved, refunds will be processed within 7–14 business days.
• Payment method: Refunds are issued to the original payment instrument when possible (credit/debit card, UPI, netbanking, or wallet). The exact time to reflect in your account depends on your bank/payment provider and may take additional 3–10 business days after we process the refund.
• Store credit: If you choose store credit, it will be added to your account within 2 business days and valid for [insert validity period, e.g., 6 months].

11. Shipping costs & who pays

• Damaged / incorrect / missing items: If the claim is approved, we will cover return shipping costs or arrange collection. Replacement shipping will be free in most cases.
• Change of mind / buyer’s remorse: Shipping costs are non-refundable and the customer typically bears the return shipping cost (where returns are allowed).
• Custom & bulk orders: Shipping and return terms may vary; these will be disclosed at order placement.

12. Non-returnable & non-refundable items

• Opened, partially consumed or fully consumed perishable items (unless otherwise agreed as part of an approved quality claim).
• Products damaged after delivery due to improper storage, refrigeration failures, or mishandling by the customer.
• Products sold under special terms (e.g., “final sale,” heavy discount promotional packs) may be non-refundable—terms are communicated at checkout.
• Any product not reported within the stated claim window (see Section 6).

13. Bulk, corporate & custom orders

• Bulk orders, corporate gifts, and custom packaging orders may have different cancellation and refund rules. These will be shown at checkout or in the order confirmation.
• For perishable bulk orders, cancellations after production begins may be subject to partial or full charges to cover preparation costs.

14. Quality guarantee & hygiene

• We commit to hygienic production and packing. If you find an established quality/hygiene failure (e.g., foreign object, spoiled product), report immediately.
• If a returned product is found to be tampered with after delivery or shows evidence of mishandling not attributable to us, we reserve the right to deny the refund.

15. Fraud, chargebacks & misuse

• Any fraudulent claims or misuse of the refund policy will be investigated. If we find evidence of fraud, we reserve the right to reject claims and recover losses, and to suspend or terminate offending accounts. Repeated false claims may be reported to authorities.

16. Force majeure

We are not responsible for delays or failures in delivery or order fulfilment caused by events outside our reasonable control (natural disasters, strikes, courier disruptions, pandemic restrictions, etc.). We will make reasonable efforts to communicate delays and resolve issues.

17. Changes to this policy

We may update this Return & Refund Policy from time to time. When we do, we will revise the Effective date at the top and post the updated policy on our website. Your continued use of our site after we publish changes means you accept the updated policy.

18. Privacy & data

Any personal information you provide while making a claim will be used only to process the return/refund and for related customer service purposes in accordance with our Privacy Policy.

19. Dispute resolution

If you are not satisfied with our response, please escalate your concern by replying to the support email with the subject Escalation: Return/Refund — [Order Number]. We will route your case to a senior manager and respond within 48 business hours. If unresolved, disputes may be handled under applicable consumer protection laws in India.